State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first ...

Last month more than 3,000 customer service practitioners and suppliers (vendors) to the customer service and support industry met in Las Vegas for the 25th anniversary of CCW (Customer Contact Week), ...

The experience potential customers have when interacting with a brand doesn't just determine if they will make a purchase. It also determines whether they will become lifelong fans and tell everyone ...

Key findings from 1,000+ US-based customer service and sales representatives provides valuable insights about the adoption rates, perceived benefits, barriers, and attitudes toward AI in the workplace ...

It can be daunting to chart a career path in customer experience, as there are several possible roles and pathways. The global customer experience (CX) management market is projected to reach $48.56 ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...

Salesforce surveyed over 3,500 consumers worldwide to understand what customers need, and how companies can deliver the best customer service experience during the COVID-19 pandemic. Every two weeks, ...