Tom is the owner of a niche welding company that repairs difficult-to-service industrial equipment. Customers ship large and heavy equipment to his shop for welding repairs. When I toured his shop ...

Add Yahoo as a preferred source to see more of our stories on Google. When it comes to dealing with "difficult" people, some of us are better equipped than others. But why is that? Are there qualities ...

Executive coach and author Nick Robinson illuminates the challenging traits of work colleagues and shares strategies from his book — The 9 Types of Difficult People: How to Spot Them and Quickly ...

Most of my work looks at how we can understand and manage our own experiences with anger. However, there’s another side to this, since we all have to talk to, or work with, angry people all the time.

Whether they're colleagues, clients, or customers, you’re sure to encounter difficult people at work. It might be someone who hinders productivity, rubs you the wrong way, makes you upset, or is ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...

When someone is furious, the wrong words can make everything worse in a matter of seconds. Emotions run high, and even a small comment can escalate the situation quickly. But the right phrase, ...

When I was in law school, people used to say: “If you don’t know who the class jerk is, it’s you.” Actually, they didn’t say “jerk,” but you get the point. And it rang true. It also gave me a quiet ...

After two decades of working in leading companies as the head of leadership development and coaching countless leaders, I can tell you unequivocally that leaders tend to struggle the most with ...

This week’s blog is jointly written by both me and my lead editor, Laurie Davies. She is one of the kindest people I know, even when—especially when—it is challenging. So, I wanted to include her ...